What does DKOldies sell and how does it work?
We sell original retro video games and consoles that are cleaned, tested, and backed by a 1-year warranty. Here’s how our process works from order to delivery.
Our refurbished video game consoles undergo a meticulous process to meet our high standards for functionality and cleanliness. Each console is tested, cleaned, and refurbished, with efforts made to retain original components. However, some internal or external parts may be replaced if necessary to ensure optimal performance. For a more detailed explanation, visit our Refurbish and Inspection Process webpage here.
At DKOldies, our refurbished video game consoles go through a multi-step refurbishment process to ensure high quality. Every retro gaming console repair includes deep cleaning, internal inspection, replacement of faulty parts, and full functionality testing. Unlike private sellers or marketplaces, we guarantee our work with a one-year warranty. Whether you’re buying a refurbished NES, SNES, N64, PlayStation, or Xbox, you can trust that it has been professionally tested and cleaned. For a detailed breakdown of our process, visit our Refurbishment and Inspection Process page.
We offer games and consoles both with and without original packaging and manuals. Please refer to the product descriptions to see exactly what is included with your purchase. For more details, check out our Refurbish and Inspection Process webpage here.
Standard batteries, like AAs and AAAs, are not included with accessories and handheld systems.
Example of products that require standard batteries include wiimotes, rumble paks, GameBoy Color systems, etc.
Some games and consoles include a battery inside that is used to save progress, date and time, or other features. These batteries are tested to within a certain threshold, and replaced if they do not meet that threshold with new 3rd party batteries.
It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money! The DKOldies price guarantee policy allows you to request a price adjustment within 30 days of the purchase date if you find a lower price on DKOldies.com for an identical item. The price adjustment will be in the form of store credit to your DK account.
Good Condition means the game system works perfectly and looks good too. It might have a few small signs of being used before, like light scratches or little marks, but nothing major.
Acceptable Condition means the game system also works just as well, but it may have more wear. This could mean it has more scratches, yellowing, stickers, small cracks, or a reset button that doesn't work.
How does DKOldies determine condition, pricing, and value?
Our pricing is based on rarity, demand, and condition. Every item is graded by hand, and we stand by the quality with our guarantee.
Our pricing is determined solely by supply and demand in the retro video game market. DKOldies creates demand by introducing retro gaming to a wider audience, including casual gamers and new collectors. This increased interest often affects the price of classic games, rare retro consoles, and used video game accessories. Unlike individual sellers, we add value through our quality assurance, professional refurbishment, and one-year warranty. Our retro game prices reflect current market trends, ensuring that every item we sell is authentic, tested, and backed by a guarantee. To browse our latest inventory and pricing, visit DKOldies.com.
Good Condition means the game system works perfectly and looks good too. It might have a few small signs of being used before, like light scratches or little marks, but nothing major.
Acceptable Condition means the game system also works just as well, but it may have more wear. This could mean it has more scratches, yellowing, stickers, small cracks, or a reset button that doesn't work.
Game Only: The original game disc by itself in a paper sleeve.
Game, Case, Cover Art: The original game disc with the original cover art in a plastic game case*.
Game, Case, Cover Art, Manual: The original game disc with the original cover art and original instruction manual in a plastic game case*.
*Plastic game case may be third party based on availability for some platforms. Original manual may be a "View Online Manual" insert as per the manufacturer.
We do not differentiate between them except where specified. If requested in the order notes at the time of purchase, we will accommodate if available.
We offer the best prices we can based on:
1. Demand – Popular and rare games are worth more.
2. Condition – Better shape, cases, and manuals mean higher value.
3. Stock – We pay more if we need it.
4. Market Trends – Prices change with the retro gaming market.
We give the best prices possible! Visit our Sell Your Games page for a price list of what we're looking for here.
Yes. Damaged or non-working items will receive partial credit.
How do I place, track, or change my order?
Ordering is simple and secure. You’ll get updates with tracking info, and if you need to make a change, we’re here to help.
1. Click the My Account / Order Status link at the top right side of our site.
2. Enter your email address.
3. Select "I am a new customer".
Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
All orders ship in 1-2 business days. All orders are shipped out in the order that they are received, with the exception of FedEx Express and other paid shipping orders. These are put at the top of the list to be shipped out first. More information can be found on the Shipping and Returns page.
You'll receive an email with tracking information when your order ships. You can also check the by clicking the My Account / Order Status link at the top right hand side of our site to track your order status.
Yes, as long as your order hasn’t shipped. Just reach out to our Customer Service team via phone or email and we can help!
Simply click the 'Forgot Password' link on the login page to reset it. You can also contact us via phone or email, and we'll help you reset your password after verifying your account information.
Credit card payments process within 1-3 business days of purchasing.
What if something goes wrong with my order?
We’ve got your back. Our customer service team is ready to make things right with returns, replacements, or support.
Products, new or used, purchased through DKOldies.com, may be exchanged within 1 year (365 days) of the purchase date*. Products may be returned for a refund of the purchase price, not including shipping, within 30 days of order date.
*This Warranty does not apply to, apparel, glassware, plushies, doormats, or stickers
Absolutely! Products, new or used, purchased through DKOldies.com, are covered by our free 1 year warranty (365 days).*
*This Warranty does not apply to, apparel, glassware, plushies, doormats, or stickers
Give us a call at +1 (610) 901-3704 or email us at support@dkoldies.com and we can help you with the return or warranty process.
Check your order status under My Account / Order Status. If it has shipped, use the tracking number to see where it is. If the tracking says "delivered" but you haven’t received it, please contact customer service for help.
Refunds to your original payment method will typically appear within 7–10 business days after we receive your returned item(s).
If you choose store credit, it will be added to your DK account within 3–5 business days of us receiving your return. Store credits can be viewed directly in your DKOldies account.
What should I know about shipping, payments, and security?
We ship fast, accept all major payments, and protect your info with top-level security. Here’s how everything works behind the scenes.
We offer free shipping for any orders over $20 shipping within the contiguous US (2-5 business days). For faster delivery, we also have faster shipping options that are available based on your location. Shipping times vary based on the method chosen, and estimates are provided at checkout. You can find more information on our website here.
We use high-quality materials like bubble wrap, packing peanuts, and packaging paper when shipping out orders. Our trained professionals carefully pack each item to prevent damage during transit.
Yes we do!
Below is a list of all of the countries we are currently able to ship to! If you have any questions, please refer to our Shipping & Returns page or email us at support@dkoldies.com.
Please note: International shipping varies by country and any customs, duties, tarriffs and/or brokerage fees due are the responsibility of the purchaser. DKOldies is not responsible for any carrier delays.
Updated 04/09/2025
| American Samoa | Bhutan | Comoros | France | Holy See (Vatican City State) | Kyrgyzstan | Mauritania | Oman | Sao Tome and Principe | Timor-Leste
|
| Andorra | Bolivia | Cook Islands | French Guiana | Honduras | Lao People’s Democratic Republic | Mauritius | Pakistan | Saudi Arabia | Togo |
| Anguilla | Botswana | Costa Rica | French Polynesia | Hong Kong | Latvia | Mayotte | Palau | Serbia | Tokelau |
| Antarctica | Bouvet Island | Croatia | French Southern Territories | Hungary | Lebanon | Mexico | Panama | Seychelles | Tonga |
| Antigua Barbuda | Brazil | Cyprus | Gabon | Iceland | Lesotho | Moldova, Republic of | Paraguay | Tunisia | Trinidad and Tobago |
| Argentina | British Indian Ocean Territory | Czech republic | Gambia | India | Liberia | Monaco | Singapore | Slovakia | Turkey |
| Armenia | Brunei Barussalam | Denmark | Georgia | Iraq | Libya | Mongolia | Pitcairn | Slovenia | Turks and Caicos Islands |
| Aruba | Bulgaria | Djibouti | Germany | Ireland | Liechtenstein | Montenegro | Poland | Solomon Islands | Tuvalu |
| Australia | Burkina Faso | Dominica | Gibraltar | Isle of Man | Lithuania | Montserrat | Portugal | Somalia | United Arab Emirates |
| Austria | Burundi | Dominican Republic | Greece | Israel | Luxembourg | Myanmar | Qatar | South Africa | United Kingdom |
| Azerbaijan | Cambodia | Ecuador | Greenland | Italy | Macao | Nauru | Reunion | South Georgia and the South Sandwich Islands | United States |
| Bahamas | Cameroon | Egypt | Grenada | Jamaica | Macedonia | Nepal | Romania | Spain | Uruguay |
| Bahrain | Canada | El Salvador | Guadeloupe | Japan | Madagascar | Netherlands | Rwanda | Sri Lanka | Sri Lanka |
| Bangladesh | Cape Verde | Equatorial Guinea | Guatemala | Jersey | Malawi | New Caledonia | Saint Helena | Suriname | Vanuatu |
| Barbados | Cayman Islands | Eritrea | Guernsey | Jordan | Malaysia | New Zealand | Saint Kitts and Nevis | Svalbard and Jan Mayen | Venezuela |
| Belarus | Chile | Estonia | Guinea | Kazahkstan | Maldives | Nicaragua | Saint Lucia | Swaziland | Viet Nam |
| Belgium | China | Falkland Islands (Malvinas) | Guinea-Bissau | Kenya | Mali | Niue | Saint Martin | Sweden | Virgin Islands, British |
| Belize | Christmas Island | Faroe Islands | Guyana | Kiribati | Malta | Norfolk Island | Saint Pierre and Miquelon | Switzerland | Wallis and Futuna |
| Benin | Cocos (Keeling) Islands | Fiji | Haiti | Korea, Republic of | Marshall Islands | Northern Mariana Island | Saint Vincent and the Grenadines | Taiwan | Wester Sahara |
| Bermuda | Colombia | Finland | Heard Island and Mcdonald Island | Kuwait | Martinique | Norway | San Marino | Thailand | Yemen |
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
We accept all major credit cards, Amazon Pay, Apple Pay, Paypal and Google Checkout.
The laws of the state of delivery determine whether sales tax will be due on your transaction. We strive to comply with state and local tax laws as they exist currently and continue to monitor and update its taxation policies as those laws change.
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.
We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.
Who is DKOldies and what do others say about you?
We're a family-run retro game store trusted by thousands of customers. Read what people say about their experience with us.
If you need help with your refurbished gaming console, used video game, or retro gaming accessories, you can reach us through multiple channels:
• Email: support@dkoldies.com
• Phone: (610) 901-3704 (Monday–Friday: 8 AM – 5 PM ET, Saturday: 8 AM – 4 PM ET)
• Address: 2846 Main St #5A, Morgantown, PA 19543
For more details, visit our Contact Us page.
No. DKOldies operates as an online store, with all orders shipped directly from our warehouse. However, we offer curbside pickup and drop-off for customers who place orders online and for those selling their games and consoles to us. We also schedule social media tours.
You can keep up to date with our current promotions on our Deals and Coupons page, or by signing up for our newsletter.
Many sellers offer lower prices because they sell fake products or don’t guarantee their items. We provide authentic products, never fakes, backed by a 1-year warranty. Our refurbishing process ensures quality, and we stand behind everything we sell. While some listings may seem cheaper, they often don’t include the same level of testing, support, or peace of mind.
Plus, we offer exclusive deals through our email specials, rewards program, and promotions, and we have a Low Price Guarantee. If you find a lower price on the same in-stock item on our website, we’ll match it! Sign up to save here.
Some hardcore gamers and resellers don’t like that we focus on making retro gaming fun and easy for everyone, not just experts. We only sell authentic games, no fakes, so people always know what they’re getting. We also pay higher prices for collections to keep up with demand, which puts pressure on resellers to adapt.
On the other hand, many gamers and collectors appreciate our guaranteed quality, refurbishing, and warranty, knowing they’re getting the real deal without the hassle. Learn more here.
We understand why you're asking. In the world of online retro gaming, questions about legitimacy and trust are valid. We want to be completely transparent: DKOldies is a legitimate, registered U.S. business that has been operating for over 20 years from our facility in Morgantown, Pennsylvania. We have proudly served over 1 million customers by building a process you can rely on. Every product is backed by our 1-Year Warranty, and we're happy to show you exactly how we do business.
A look Inside Our Morgantown,PA Warehouse:
Transparency is key. We invite you to see our technicians at work testing and preparing orders.
Meet Joey and the Team!
Joey and Lexi are the faces you see the most, but there’s a whole social media team behind the scenes here at DKOldies working hard every day to make fun content for you, and we'd love for you to meet some of them! We love making videos where we ship out your orders, show off cool new collections coming into the shop, feature some of our most popular games and systems, play silly games, and go live each weekday on Facebook and YouTube.
We post across all the big platforms—Facebook, YouTube, TikTok, Instagram, and Twitter—so no matter where you hang out online, you’ll find us there. It takes a whole team to plan, film, edit, and post everything you see, and we have a blast doing it.
Check out some of Joeys favorite titles and latest deals at DKOldies.com!
Joey and Lexi are part of the DKOldies team you see in our videos. Learn more about who they are and how to get featured.
Joey's been making content for DKOldies for over a decade. He's the face most people recognize and the heart behind the shipping table. If you've seen one of our videos, there's a good chance you've seen Joey pulling orders, reading letters, or cracking jokes while packing someone's favorite childhood game.
He's here because he loves what DKOldies stands for: simple joy, shared memories, and the belief that everyone's a gamer. Joey brings that energy into everything he does, and it's why so many people feel connected to him.
Little Nemo: The Dream Master for NES, but he’s always finding new favorites.
Lexi’s worked in a few different departments at DKOldies, but she found her home on our social media team. She’s the one answering your questions in Q&A videos, popping into the comments, and helping make content that reflects what we believe, games bring people together, and everyone’s a gamer, no matter how much or how little you know.
She’s quick, sharp, and keeps things fun, even when the internet gets a little wild.
Jesse is the newest face on our social media squad! She spends her days scouting the comments, sharing behind-the-scenes moments, and making sure the DKOldies spirit—that games are awesome and memories matter—shines through on every platform.
She brings a fresh perspective and a ton of energy to keeping the conversation going!
Troubleshooting
Having an issue with a game or console? This section covers common problems and how to fix them fast.
Hooking up your TV to the video game console
-Using the RF Unit: Disconnect anything plugged into the cable input of the TV and plug that into the ant. input on the RF Unit. Next, connect the small cable wire, attached to the RF Unit, to the TV’s cable input. Last, connect the long black wire end into the back of the console at the RF port and make sure the channel 3-4 switch is designated to the TV channel you want to use.
-Using AV Cables: Input one end of the AV Cables to your TV’s AV or Video input jack. Make sure to match up the color of the wire with the color of the input port. Some systems only need one audio and the video wire (yellow) to be hooked up. Next, connect the other end of the AV Cables to the console. Last, turn your TV on and change the channel setting to the correct input/video/auxiliary channel.
-Plug in the AC adapter to a wall outlet and plug the other end into the AC adapter port on the back of the console. The N64 AC adapter looks like a black brick. This brick slides into the rear of the N64 console and will click into place. There is no other cord needed. The other end will plug into your wall outlet.
-Connect your jumper or expansion pak into the Memory Expansion bay on top of your N64. (N64 only)
-Plug your controller into the 1st controller port on the front of the console.
-If using a Zapper gun, plug the Zapper into the 2nd controller port. Zapper guns will only work on Tube Televisions. The Zapper gun fit may be very tight and may require some force to properly connect.
-Input your cleaned game and press the power button on the console and the game will be ready to be played.
- The NES pins in the console need to touch the game chip. The tiniest piece of dust could prevent this from happening! Try blowing into the open end of your game and console to remove any dust.
- After inserting a game, if the screen is blinking, you can move the game slightly to the left, right, forward or back as needed until the title screen appears. Once it does, hit the reset button and it will work! Each game fits a little differently, so sometimes a game simply needs to be realigned.
- Some systems and games play better without pressing down the console’s tray. Give it a try!
- Check your connections! Make sure your AV cables match the color of the corresponding AV ports on your TV and console as well as pressed in fully. Then ensure that your TV is on the correct input.
- If using an RF unit, make sure it is screwed into your TV and that your TV is on the correct TV channel (3 or 4) according to the channel switch on the back of your NES console.
Note: Tight games? We replace the part of the console that grabs your games in all of our consoles (72-pin connectors). It is natural for them to be tight and hard to insert or remove games initially. The pins need time to break in and will loosen up over time with use!
HAVING ISSUES WITH YOUR REPLICA NES CONTROLLER?
The replica controllers received with your NES need to be pushed in pretty hard to work properly. If they are not in all the way, they will not work as intended and will seem loose. Please try pushing the controllers into the console with some more force so they are flush against the console. Don't worry about breaking the system, they are pretty sturdy! In almost every instance of this issue, this will solve the problem. The amount of force needed to get the controller into the console will loosen up with a little bit of use.
-The pins in the console need to touch the game chip. The tiniest piece of dust could prevent this from happening! Try blowing into the open end of your game and console to remove any dust.
-If using an AV to HDMI converter, insert the AV cables (red/yellow/white) into the matching color ports of the converter, then insert an HDMI cable into the other end. This will then go into your TV. The converter requires external power via a USB cord that comes with it. Be sure to plug this into a wall outlet.
-Make sure your AV cables match the color of the corresponding AV ports on your TV as well as pressed in fully. Then ensure that your TV is on the correct input.
-The pins in the console need to touch the game chip. The tiniest piece of dust could prevent this from happening! Try blowing into the open end of your game and console to remove any dust.
-Check the Jumper Pak. This is located on top of the console between the power and reset buttons. Pry out the pak with a flat head screwdriver or butter knife from the rear of the pak itself. Once removed blow out the expansion bay and do a quick wipe of the jumper pak pins with a q-tip and rubbing (isopropyl) alcohol or water. Then reinsert the jumper pak and power on your system.
-Make sure your AV cables match the color of the corresponding AV ports on your TV as well as pressed in fully. Then ensure that your TV is on the correct input.
-If using an AV to HDMI converter, insert the AV cables (red/yellow/white) into the matching color ports of the converter, then insert an HDMI cable into the other end. This will then go into your TV. The converter requires external power via a USB cord that comes with it. Be sure to plug this into a wall outlet.
-To clean the disc: Hold the disc by the edges without touching the surface and clean the underside of the disc with a soft, clean cloth, lightly wiping from the center outwards.
--You may use a small amount of water, but do not use solvents or chemicals to clean the disc. Also, make sure not to scrub the disc as this may damage it.
Your game disc is scanned by a laser to read the information. The smallest amount of dust or smudge, even from a fingerprint, can prevent the disc from reading properly.
**Be aware that the laser can scan through disc scratches as long as the scratch is not all the way through the disc to the other side.
--If using an AV to HDMI converter, insert the AV cables (red/yellow/white) into the matching color ports of the converter, then insert an HDMI cable into the other end. This will then go into your TV. The converter requires external power via a USB cord that comes with it. Be sure to plug this into a wall outlet.
Controller not responding?
-Batteries - Verify you have 2 AA batteries inserted in the Wii remote.
-Sensor Bar - Verify your sensor bar is connected to the back of the console fully.
-Sync - Press the sync buttons on both the controller and console. The player indicator light on the bottom front of the controller will flash, then turn solid to show it is connected.
-Can’t find the sync buttons? - These are located on the back of the remote by the batteries and the side panel on the front.